Customer Service

Shipping & Delivery

X431dbscar partners with major international shipping companies including DHL, UPS, FedEx, and EMS to offer time and money-efficient delivery.

Expedited Shipping: 3-5 business days
Standard Shipping: 6-8 business days*

Super Saver Shipping: 10-20 business days

You can choose your preferred shipping method on the Order Information page during the checkout process.

*Note: Due to longer customs clearance, Standard Shipping time is extended to 15-30 days for Brazil and 10-15 days for other destinations in Latin America.

Privacy & Security

Customers are always Number One at x431dbscar.com. We are very grateful for your trust when visiting and placing orders on our site. Hence we make our best to protect your privacy.

In the following situations, we may collect your information, including email, name, phone number, and shipping address.

1) Register
2) Subscribe our newsletter

3) Place order

All the above information we collect is used to improve our customer service, send you promotional information, and process transactions. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Also, please be noted we do NOT store any sensitive information (credit card) on our server since we use payment gateway provider.

Returns & Replacements

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. You should know that we promise our customers one year warranty. Please be noted that our guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

For any return request, you need to contact us and apply for a RMA number (Return Merchandise Authorization). You can email us at sales@x431dbscar.com.

1. If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. In this case, we will issue you a 100% refund.

2. For returns caused by customers' wrong purchase, we may charge a restock and handling fee. In this case, you will get an 80% refund.
Payment

Currently we offer two payment options, PayPal and Western Union. You can use Visa, MasterCard, American Express, and Discovery credit cards via PayPal.

We take every single effort to protect the information safety of our customers. Please be noted that we use payment gateway provider and never store any of your payment information on our server and keep your mind in peace.
Viewing Orders
If you have registered on our site, please log into your account to check the order status. At the same time we support quick order placement without registration. For guests, our customer service staff will send the delivery information including tracking number to your email address.
Updating Account Information
You can access to your account at any time and edit your information, including email, password, billing address, shipping address, and newsletter subscription status.